Thank you for visiting and shopping at Vluvi. Following are the terms and conditions that constitute our Shipping Policy.
ORDER PROCESSING & TRACKING
Once you place an order, it usually takes us 1 to 2 working days to process and dispatch the order. However, during peak and promotional times it may take up to 5 business days to dispatch the orders.
All our shipping services include tracking information. After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information.
You can track your order from the time it leaves our global warehouse till it reaches its destination by either clicking on the link in the email sent to you or by visiting the Track Your Order page on our website. Please allow a few days for your tracking information to be updated on the international tracking websites.
PLEASE NOTE: Items in the same order will quite often be sent in separate packages. This is because our goods are sourced from multiple verified suppliers, located at different locations. In that case, we will send you a separate tracking number for each item delivered.
DELIVERY TIME
We offer free shipping services on all of our orders. Delivery times vary based on the buyers’ location and are only estimates based on past experience. Please refer to the below table for an estimation of delivery times to your country.
| Country | Estimated Shipping Time | Tracking Number |
| Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Egypt, Estonia, Finland, France, Hong Kong, Hungary, Ireland, Israel, Japan, Malta, New Zealand, Norway, Portugal, Singapore, Slovakia, Slovenia, South Korea, Taiwan, United Kingdom, United States, | 15-25 Business Days | Available |
| Belarus, Cyprus, Denmark, Germany, Greece, India, Indonesia, Latvia, Lithuania, Malaysia, Nigeria, Poland, Russia, Saudi Arabia, Spain, Sweden, Switzerland, Thailand, Ukraine, | 20-30 Business Days | Available |
| Albania, Luxembourg, Netherlands, Turkey, | 25-35 Business Days | Available |
| Argentina, Brazil, Chile, Colombia, Italy, Kazakhstan, Mexico, Peru, South Africa, | 30-40 Business Days | Available |
| Others Country | 35-45 Business Days | Unavailable |
NOTE: Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
CUSTOMS DUTIES & TAXES
Vluvi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).